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ValetPress Product Return Policy 

Inspection, Acceptance, and Return of Products

Revised Oct 17, 2024

(See “Garment Return Policy” for garment returns)

The customer is responsible for inspecting and accepting products. Customer can reject and return any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the Customer’s order, subject to the following requirements:

  • Customer must send all returns accompanied by a ValetPress-issued Return Authorization.
  • All returned products must be received in resalable condition (including no markings or labels attached to the cartons) and in the original manufacturers’ shipping cartons, complete with all packing and associated materials.
  • ValetPress will not accept any returns from Customer for products that are designated as “Non-Returnable Item.”
  • Customer must request a Return Authorization and return the merchandise to ValetPress  within the following time frames:
  • 30 days from date of invoice for returns due to Customer error (such as ordering the wrong item); merchandise must be returned in re-saleable condition.
  • 30 days from date of invoice for any defective merchandise.
  • 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
  • 5 days from date of invoice for all visible damage and visible warehouse errors.
  • Merchandise must be returned in the same unit of measure as purchased from ValetPress.
  • The following categories are not eligible for return: food and beverage products, pharmaceuticals, Machine/Floor Equipment, discontinued or expired products, special order products, closeout merchandise, and skus for any lines Customer purchases direct from the manufacturer.
  • ValetPress reserves the right to make other products or product categories ineligible for return. As noted above, consult ICAPS for the most up-to-date listing of non-returnable items.
  • ValetPress will not accept returns of any SKU in excess of the quantity of that SKU Customer purchased from ValetPress in the 30 days prior to the date ValetPress receives the return.
  • ValetPress reserves the right to refuse returns that do not comply with these terms. ValetPress will assess a 20% restocking charge for any returns ValetPress accepts that do not comply with these terms.

During the issuance of a Return Authorization, all return quantities will be verified against all purchase history from ValetPress. Products not eligible for return will be returned to Customer, freight collect. Any requests for proof of delivery must be made within 60 days after the invoice is received; after 60 days no proof of delivery will be supplied.

Gament Return Policy

Revised October 17, 2024

What is the ValetPress return policy?

If you’re not completely satisfied with one of our products, return the unworn, unwashed garment within 30 days. We’ll gladly replace the item or refund your money, guaranteed!

Logo’d or altered products can only be returned due to incorrect processing or manufacturer’s defect.

All orders are final on custom, made-to-order, or PPE items and are not returnable.

Sizes 5XL or larger in garments are produced upon request and are not readily available in stock. Processing time for these made-to-order items may extend up to 6-8 weeks. Please note that custom orders are nonrefundable and nonreturnable once the order is placed.

A 20% restocking fee may be charged on items returned for credit.

How do I return or exchange an item?

To improve our service, please tell us why you are returning an item on the packing slip. Please be as specific as possible. Please include whether you would like the item exchanged or refunded. If you are sending us a note, please include the order number. A 20% restocking fee may be charged on items returned for credit.

How do I return an item?

We recommend sending the package via UPS or insured Parcel Post. Please remember a 20% restocking fee for items returned for credit.

What is the return/exchange address?

ValetPress, Inc

Attention: Returns Department

2011 Commerce Dr N, Suite 810, Peachtree City, Georgia 30269, United States of America

You can also contact us via email at responseteam@valetpress.com

or by phone (888) 248-3003 for a replacement order for faster service.

What if I have a problem with my order?

You can also contact us via email at: responseteam@valetpress.com

or call by phone (888) 248-3003 with your issue and we’ll help resolve your problem.

Domestic Shipping Charges:

Your rates may vary according to the size and weight of your parcel. Check with the carrier to confirm shipping rates.

Estimated Standard Ground – UPS. (estimates only)

Order ValueEstimated Shipping Charges
$1 – $50$15.00
$51 – 100$20.00
$101 – 150$35.00
$151 – 250$50.00
$251 +20% of the Order Total

Additional Charges

Orders shipped to Alaska or Hawaii add $25.00 per order

PPE Return Policy

No Return Policy – Please note that due to necessary health and safety precautions, all PPE products are final sale. These items are non-refundable and non-returnable. Shipping & handling is non-refundable. Any shipping delays are fully responsible by the shipping courier.

All PPE Sales are Final

Return Policy for HP Supplies Products

All HP Qualified Supplies Customers are subject to a Returns CAP Allowance for HP Supplies products returns that is equal to 1% of the HP Qualified Supplies Customer’s net shipment dollars for HP Supplies products shipped during the preceding HP fiscal quarter. “HP Qualified Supplies Customers” refers to customers who are authorized to purchase HP Supplies products from ValetPress. “HP Supplies products” refers to all HP products within the below-listed product lines. HP Supplies products specifically excludes all HP branded hardware, HP branded copy paper, and HP branded wide format media.

HP Supplies Products

Returns of HP Supplies products over an HP Qualified Supplies Customer’s Returns CAP Allowance will incur a 10% restocking charge. Restocking charges for HP Supplies products will be calculated on a quarterly basis, and will be communicated to the HP Qualified Supplies Customer in writing. HP Supplies products returned for the following reasons are excluded from an HP Qualified Supplies Customer’s Returns CAP Allowance and will not be included in the calculation for any quarterly restocking charges:

  • HP mis-shipments
  • HP product recalls
  • HP initiated returns for quality issues
  • OS&D (over ships, short ships, and damage)

Notwithstanding the foregoing, End of Life (EOL) products are not eligible for return. EOL products refers to HP Supplies products that are greater than thirty (30) calendar days past removal from the HP Purchase Agreement.

To initiate returns for HP Supplies products, the HP Qualified Supplies Customer should reach out directly to their ValetPress Sales Representative.

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