Garment Return Policy
Revised May 12, 2024
What is the ValetPress return policy?
If you’re not completely satisfied with one of our products, return the unworn, unwashed garment within 30 days. We’ll gladly replace the item or refund your money, guaranteed!
Logo’d or altered products can only be returned due to incorrect processing or manufacturer’s defect.
All orders are final on custom, made-to-order, or PPE items and are not returnable.
Sizes 5XL or larger in garments are produced upon request and are not readily available in stock. Processing time for these made-to-order items may extend up to 6-8 weeks. Please note that custom orders are nonrefundable and nonreturnable once the order is placed.
A 20% restocking fee may be charged on items returned for credit.
How do I return or exchange an item?
To improve our service, please tell us why you are returning an item on the packing slip. Please be as specific as possible. Please include whether you would like the item exchanged or refunded. If you are sending us a note, please include the order number. A 20% restocking fee may be charged on items returned for credit.
How do I return an item?
We recommend sending the package via UPS or insured Parcel Post. Please remember a 20% restocking fee for items returned for credit.
What is the return/exchange address?
ValetPress, Inc
Attention: Returns Department
2011 Commerce Dr N, Suite 810, Peachtree City, Georgia 30269, United States of America
You can also contact us via email at [email protected]
or by phone (888) 248-3003 for a replacement order for faster service.
What if I have a problem with my order?
You can also contact us via email at: [email protected]
or call by phone (888) 248-3003 with your issue and we’ll help resolve your problem.
Domestic Shipping Charges:
Your rates may vary according to the size and weight of your parcel. Check with the carrier to confirm shipping rates.
Estimated Standard Ground – UPS. (estimates only)
| Order Value | Estimated Shipping Charges |
| $1 – $50 | $15.00 |
| $51 – 100 | $20.00 |
| $101 – 150 | $35.00 |
| $151 – 250 | $50.00 |
| $251 + | 20% of the Order Total |
Additional Charges
Orders shipped to Alaska or Hawaii add $25.00 per order
PPE Return Policy
No Return Policy – Please note that due to necessary health and safety precautions, all PPE products are final sale. These items are non-refundable and non-returnable. Shipping & handling is non-refundable. Any shipping delays are fully responsible by the shipping courier.
All PPE Sales are Final